i8game Privacy Policy

i8game operates the online gaming and sports betting platform accessible at i8game.bet. For the purposes of this Privacy Policy, i8game acts as the data controller in respect of personal information collected from users who register, browse, or transact on the platform.

This Privacy Policy applies to all users of i8game services, including players based in Pakistan who access the platform from cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and beyond. It covers all personal data collected through the i8game website, mobile experience, live chat support, and any other touchpoint associated with the i8game brand.

By creating an i8game account or continuing to use the platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact our support team to request account closure.

i8game collects personal information through several channels in the ordinary course of providing its services. The categories of data we collect are described in the table below:

i8game does not collect special category data (such as health, religious, or political information) and does not require such data at any point during registration or ongoing use of the platform. If you voluntarily disclose such information in a support conversation, it will be treated with the highest level of confidentiality and will not be processed for any purpose beyond resolving your immediate support request.

i8game processes your personal data only where there is a lawful basis for doing so. The primary purposes for which your data is used are:

• Account creation and authentication: Your identity and contact data are used to create, verify, and maintain your i8game player account, and to authenticate your identity each time you log in.
• KYC and age verification: i8game is obligated under its international gaming license to verify that all players are aged 21 or above. Identity documents, including CNIC and passport scans, are processed solely for this compliance purpose.
• Transaction processing: Financial data — including your JazzCash, EasyPaisa, HBL, UBL, Meezan, or Raast details — is used exclusively to process your PKR deposits and withdrawals. i8game does not retain full payment credentials beyond the period necessary to complete the transaction.
• Fraud prevention and platform security: Technical and behavioural data is analysed by i8game's risk management systems to detect and prevent unauthorised access, multi-accounting, money laundering, and other fraudulent or prohibited activities.
• Responsible gaming monitoring: Behavioural data — including session length, deposit frequency, and betting patterns — is used to identify potential signs of problem gambling. This enables i8game to offer appropriate interventions, including cooling-off period prompts and self-exclusion tools, in line with our responsible gaming commitments.
• Marketing communications: With your consent, i8game may send you promotional emails and in-platform notifications about bonuses, PSL season promotions, and new game releases. You can withdraw consent at any time by updating your communication preferences in account settings.
• Legal and regulatory compliance: i8game may process your data to comply with applicable anti-money laundering (AML) obligations, to respond to lawful requests from regulatory or law enforcement authorities, and to fulfil reporting requirements under our international gaming license.
• Platform improvement: Aggregated and anonymised technical and behavioural data is used to analyse platform performance, improve user experience, and guide product development decisions. This data cannot be used to identify you individually.

i8game does not use your personal data for automated decision-making that produces significant legal effects on you, other than fraud detection and responsible gaming monitoring systems, which are always subject to human review before any consequential action is taken on your account.

i8game uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and collect analytical data that helps us improve the i8game experience. The cookies used fall into the following categories:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform functionality. No consent is required for these cookies.
• Functional cookies: Used to remember your preferences, such as your preferred language or display settings. Disabling these will not break the platform but may reduce your experience quality.
• Analytical cookies: Used to understand how players interact with i8game — which games are most popular, where players drop off in the registration flow, and how pages perform. Data collected through analytical cookies is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content within the i8game platform. These cookies are set only with your consent and may track your activity across sessions to personalise the promotions you see.

You can manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the i8game website. Please note that disabling strictly necessary cookies will prevent you from logging in or using real-money features.

i8game does not sell, rent, or trade your personal data. Your information may be shared only in the limited and specific circumstances described below:

• Payment processors: Your financial data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast solely for the purpose of processing your PKR transactions. Each payment processor operates under its own data protection obligations and processes your data only as instructed by i8game.
• Identity verification providers: i8game may use third-party KYC service providers to assist with verifying CNIC documents and confirming player identities. These providers are contractually bound to process data only for KYC purposes and to delete it following verification.
• Game software providers: To deliver casino and slot games on the i8game platform, certain technical session data (such as a pseudonymous player ID and stake amounts) is transmitted to licensed third-party game providers. These providers do not receive your name, CNIC, or contact details.
• Regulatory and law enforcement authorities: i8game may disclose personal data to relevant authorities where required to do so by law, by a court order, or pursuant to our international gaming license conditions. We will notify you of any such disclosure where legally permitted to do so.
• Responsible gaming organisations: In cases where a player has applied for self-exclusion, limited personal data (such as name, date of birth, and email address) may be shared with affiliated responsible gaming registries to enforce the exclusion across partner platforms.

All third parties with whom i8game shares personal data are required to maintain appropriate technical and organisational security measures and to process data solely for the stated purpose. i8game does not authorise any third party to use your personal data for their own marketing or commercial purposes.

i8game retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or our gaming license obligations. The following retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations.
• KYC documents (CNIC, passport scans): Retained for a minimum of five years following account closure or the last transaction date, whichever is later, in line with AML compliance requirements.
• Transaction records: All deposit and withdrawal records are retained for a minimum of five years for financial audit and regulatory compliance purposes.
• Support communications: Live chat transcripts and email correspondence are retained for two years from the date of the interaction, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
• Marketing preferences and consent records: Retained for three years from the date consent was last confirmed or withdrawn, as evidence of compliance with consent obligations.
• Anonymised analytical data: Aggregated and anonymised behavioural data that cannot be linked back to any individual may be retained indefinitely for platform improvement purposes.

Once a retention period expires, personal data is securely deleted or anonymised. i8game does not archive personal data beyond stated retention periods for speculative future use.

i8game implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS encryption in transit: All data transmitted between your browser or device and i8game servers is encrypted using Transport Layer Security (TLS 1.2 or higher). This applies to all login sessions, cashier transactions, and support interactions.
• Encryption at rest: Sensitive data stored in i8game databases — including CNIC numbers, payment identifiers, and hashed credentials — is encrypted at rest using AES-256 standard encryption.
• Access controls: Access to personal data within i8game's internal systems is strictly role-based. Only personnel with a legitimate operational need are authorised to access player records, and all access is logged and auditable.
• Two-factor authentication: i8game strongly encourages all players to enable two-factor authentication (2FA) on their accounts. Internal i8game staff accounts with access to player data are required to use 2FA without exception.
• Regular security audits: i8game's technical infrastructure undergoes regular third-party penetration testing and vulnerability assessments. Findings are remediated on a priority-ranked basis under a formal patch management programme.
• Incident response: In the event of a data breach affecting personal data, i8game maintains a formal incident response procedure. Affected players will be notified promptly in accordance with applicable notification obligations under our gaming license framework.

As a player on i8game, you hold the following rights in respect of your personal data. To exercise any of these rights, contact i8game's data protection team at [email protected] with a clear description of your request. i8game will respond within 28 days.

Please note that some rights may be limited where i8game has an overriding legal obligation to retain or process your data — for example, KYC and AML record-keeping requirements under our gaming license. In such cases, i8game will explain the legal basis for any limitation on your request.

i8game strictly prohibits the use of its platform by any person under the age of 21 years. i8game does not knowingly collect, store, or process personal data belonging to individuals under 21.

If i8game discovers or has reasonable grounds to believe that personal data belonging to a minor has been collected through the registration process, the relevant account will be immediately suspended, all data associated with the account will be permanently deleted (subject to any legal hold obligations), and any deposits made by the account holder will be returned to the originating payment method net of any winnings.

Parents and guardians who believe a minor may have registered on i8game should contact our support team immediately at [email protected]. i8game will investigate and act on all such reports as a priority matter.

The i8game platform may contain references to third-party services such as payment processors (JazzCash, EasyPaisa, HBL, Meezan Bank) and licensed game software providers. Navigating to any third-party platform from i8game is subject to that third party's own privacy policy and data practices, which are entirely outside i8game's control.

i8game is not responsible for the privacy practices or content of any third-party website or service. We encourage all players to review the privacy policies of any external service before submitting personal information. This Privacy Policy applies solely to the i8game.bet platform and its directly operated services.

i8game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. The effective date displayed at the top of this page will be updated each time a new version is published.

Where a material change is made — for example, a change to the categories of data we collect, the purposes for which we process it, or the third parties with whom we share it — i8game will notify registered players by email and/or via a prominent notice on the platform at least 14 days before the changes take effect.

Continued use of the i8game platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree with any change, you have the right to close your account by contacting support before the new version becomes effective.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way i8game handles your personal data, please contact our data protection team using the details below. All privacy-related enquiries are treated as confidential and handled by dedicated compliance personnel.

• Email: [email protected]
• Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
• Response time: i8game acknowledges all privacy enquiries within 3 business days and provides a substantive response within 28 days.
• Live chat: Available 24 hours a day, 7 days a week via the i8game platform. Live chat agents can log a formal data rights request on your behalf and escalate it to the compliance team.

For players based in Pakistan who prefer to communicate in Urdu, i8game support staff are available to assist in Urdu via live chat. However, all formal data rights responses will be issued in English as the governing language of this Privacy Policy.